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Refund Policy

At ImaginFace, we take pride in offering a service that leverages cutting-edge AI and GPU technologies to transform your images. We understand the value of trust, and we strive to ensure that every user gets the best possible experience.

“At ImaginFace, we value every creation made on our platform. If for any reason you're not satisfied, we're committed to making things right.”

Mc Hamouda
@mchamoudadev

Refund Eligibility

  • Technical Issues: If you face technical issues that result in failure to use our service, and the issue is found to be on our end, you may be eligible for a refund.
  • Incorrect Outputs: If the generated image is not at all as per your inputs or is completely different from what was intended, please contact our support. We'll investigate and, if confirmed, you might be eligible for a refund.
  • Multiple Charges: If you were charged multiple times due to a processing error, you will be refunded for the duplicate charges.

Conditions

  • Resource Usage: Understandably, our platform utilizes high-powered GPU resources. Once a task begins processing, these resources are consumed. Due to the costs associated with these operations, not every transaction might be eligible for a full refund. The refund amount, if approved, might be prorated based on resource consumption.
  • Immediate Notification: If you face any issues, you must notify us within 24 hours of the transaction. This allows us to promptly address your concerns.
  • Investigation Period: All refund requests will be subjected to an investigation. This might take up to 7 business days. We appreciate your patience during this time.
  • No Refunds After Download: If you've downloaded the generated image, it's considered as 'service delivered', and refunds will not be possible post that.

Non-refundable Scenarios

  • If you change your mind after initiating a task.
  • If you mistakenly provided incorrect inputs.
  • If you're seeking refunds for subjective reasons, like quality not meeting personal expectations. (We encourage users to reach out to our support to understand how to optimize inputs for better results.)

How to Request a Refund

  • Contact our support team at [email protected] with your transaction ID and a detailed explanation of the issue.
  • Our team will review your request, and if approved, the refund will be processed within 7-10 business days.

Final Thoughts

Our commitment is to ensure you get the best out of ImaginFace. We encourage users to read our FAQ, guidelines, and tips to get optimal results. If you have suggestions or feedback, we're always eager to hear and improve.